Return Policy

RETURNS

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• If the item is not as described: If the buyer receives an item that is significantly different from what was described in the listing, they may be able to get a refund. In this case, the buyer should contact the seller directly to try to resolve the issue. If they are unable to reach an agreement, they can then contact goshp.com for help.
•  If the item is damaged: If the item is damaged during shipping, the buyer may be able to get a refund. In this case, the buyer should contact the seller and the shipping company to file a claim.
• If the seller is fraudulent: If the seller is found to be fraudulent, goshp.com may take action against them, including removing their listings and suspending their account. In this case, the buyer may also be able to get a refund from goshp.com.
• It's important to note that even in these situations, there is no guarantee that the buyer will get a refund. Ultimately, it is up to the seller to decide whether or not to issue a refund.

Here are some tips for buyers and sellers to help avoid return and refund issues:

• Buyers:
  • Carefully read the listing description and ask any questions you have before making a purchase.
  • Inspect the item carefully before you buy it.
  • Use a secure payment method, such as goshp.com Cash Protect.
• Sellers: 
  • Be accurate and honest in your listing descriptions.
  • Take clear photos of the item.
  • Be responsive to buyers' questions.
  • Offer returns and refunds only if you are comfortable doing so.

By following these tips, buyers and sellers can help to ensure a smooth and positive experience on goshp.com.